罗伯特·B·登哈特（Robert B. Denhardt）：现任美国亚利桑纳州立大学公共事务学院教授，美国国家公共行政研究院院士并且担任美国许多州政府和地方政府在质量管理、战略规划和公共生产率等方面的咨询顾问。作为国际著名的公共行政学家，登哈特博士曾经担任美国公共行政学（ASPA）会长、中佛罗里达大学公共行政系主任、密苏里—哥伦比亚大学副校长以及密苏里州长的生产率咨询委员会主席，他还是美国公共行政学会全国公共服务运动组织的创始人和第一任主席。登哈特博士著述甚丰，迄今为止，已经出版了16本专著，其中有代表性的著作包括：《新公共服务》，《公共组织理论》等。 https://priceschool.usc.edu/robert-denhardt/ 珍妮特·V·登哈特（Janet V. Denhardt）：现任美国亚利桑纳州立大学公共事务学院教授，她的教学和...(展开全部)

Philip BallPhilip Ball 曾是《自然》雜誌的工作成員之一，現為專職作家。他的著作包括了《用物理學找到美麗新世界》（榮獲英國艾凡提斯科學圖書大獎）、《水》以及《明亮的地球》。作者現定居於倫敦。 譯者簡介 張毓如 清華大學外語系畢業。從事出版工作多年，曾任出版社主編、版權主任。譯有《人有14種性格，你有哪種天生優勢？》、《用心吃，不要用力吃》、《約定：帶著愛去旅行》、《小心，別讓思考抄捷徑！》等書。

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now.

Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life. Freya is a student who finds she can make far more money as an escort than she could in an office; life, after all, is already a tangle of madness and dissociation. And Paula is a journalist whose long-term campaign agai...(展开全部)

When the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that profoundly affect people’s lives....(展开全部)

When the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that profoundly affect people’s lives....(展开全部)

A history of the postal system that once connected the Ottoman Empire Before the advent of steamships or the telegraph, the premier technology for long-distance communication was the horse-run relay system. Every empire had one—including the Ottoman Empire. In The Sublime Post, Choon Hwee Koh examines how the vast Ottoman postal system worked across three centuries by tracking...(展开全部)

A history of the postal system that once connected the Ottoman Empire Before the advent of steamships or the telegraph, the premier technology for long-distance communication was the horse-run relay system. Every empire had one—including the Ottoman Empire. In The Sublime Post, Choon Hwee Koh examines how the vast Ottoman postal system worked across three centuries by tracking...(展开全部)

Anthony Fauci is arguably the most famous – and most revered – doctor in the world today. His role guiding America sanely and calmly through Covid (and through the torrents of Trump) earned him the trust of millions during one of the most terrifying periods in modern American history, but this was only the most recent of the global epidemics in which Dr. Fauci played a major ro...(展开全部)