罗伯特·B·登哈特（Robert B. Denhardt）：现任美国亚利桑纳州立大学公共事务学院教授，美国国家公共行政研究院院士并且担任美国许多州政府和地方政府在质量管理、战略规划和公共生产率等方面的咨询顾问。作为国际著名的公共行政学家，登哈特博士曾经担任美国公共行政学（ASPA）会长、中佛罗里达大学公共行政系主任、密苏里—哥伦比亚大学副校长以及密苏里州长的生产率咨询委员会主席，他还是美国公共行政学会全国公共服务运动组织的创始人和第一任主席。登哈特博士著述甚丰，迄今为止，已经出版了16本专著，其中有代表性的著作包括：《新公共服务》，《公共组织理论》等。 https://priceschool.usc.edu/robert-denhardt/ 珍妮特·V·登哈特（Janet V. Denhardt）：现任美国亚利桑纳州立大学公共事务学院教授，她的教学和...(展开全部)

玛丽•E•盖伊（Mary E. Guy），美国科罗拉多大学丹佛分校公共事务学院教授，此前曾在佛罗里达州立大学公共管理与政策学院担任杰里•柯林斯杰出讲席教授。盖伊教授是美国国家公共行政研究院院士，并曾担任美国公共行政学会主席和《公共人事管理评论》主编，在美国公共管理学界有很高的学术声望。她的主要研究兴趣在于公共管理、组织行为和人力资源，她长期关注公共机构的管理问题，特别是人力资本方面的管理。她的著述以研究多样性和工作场所的变化见长，《公共服务中的情绪劳动》一书为其代表作。 梅雷迪思•A•纽曼（Meredith A. Newman），美国佛罗里达国际大学国际与公共事务学院公共行政学系教授、系主任。在从事学术研究之前，她曾在法国和越南为澳大利亚国外服务机构工作，在塞内加尔、马来西亚、新加坡为美国国务院工作，并曾就职于世界银行。纽曼教授著述广泛，在公共管理、...(展开全部)

An exhilarating workout for writers of narrative fiction or nonfiction. With her sharp mind and wit and a delightful sense of playfulness, Le Guin has turned a successful workshop into a self-guided voyage of discovery for a writer working alone or for a writing group or class.

Philip BallPhilip Ball 曾是《自然》雜誌的工作成員之一，現為專職作家。他的著作包括了《用物理學找到美麗新世界》（榮獲英國艾凡提斯科學圖書大獎）、《水》以及《明亮的地球》。作者現定居於倫敦。 譯者簡介 張毓如 清華大學外語系畢業。從事出版工作多年，曾任出版社主編、版權主任。譯有《人有14種性格，你有哪種天生優勢？》、《用心吃，不要用力吃》、《約定：帶著愛去旅行》、《小心，別讓思考抄捷徑！》等書。

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now.

Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life. Freya is a student who finds she can make far more money as an escort than she could in an office; life, after all, is already a tangle of madness and dissociation. And Paula is a journalist whose long-term campaign agai...(展开全部)

Who works for the government and why does their work matter? Michael Lewis, bestselling author of The Big Short and The Fifth Risk, along with an all-star team of writers and storytellers, takes us on a riveting journey into a hidden world The government is a vast, complex system that citizens pay for, rebel against, rely upon, dismiss, and celebrate. It’s also our shared resou...(展开全部)

No journalism awards are awaited with as much anticipation as the Pulitzer Prizes. And among those Pulitzers, none is more revered than the Joseph Pulitzer Gold Medal. Pulitzer's Gold is the first book to trace the ninety-year history of the coveted Pulitzer Prize for Public Service, awarded annually to a newspaper rather than to individuals, in the form of that Gold Medal. Exp...(展开全部)

No journalism awards are awaited with as much anticipation as the Pulitzer Prizes. And among those Pulitzers, none is more revered than the Joseph Pulitzer Gold Medal. Pulitzer's Gold is the first book to trace the ninety-year history of the coveted Pulitzer Prize for Public Service, awarded annually to a newspaper rather than to individuals, in the form of that Gold Medal. Exp...(展开全部)